Last updated: 15 October 2026
Before work begins
Contact us promptly if you need to cancel an order or project. Refund eligibility depends on the signed agreement, work already performed, non-refundable third-party charges and applicable law.
Work in progress
For custom development, AI automation, website, SEO and marketing projects, we review cancellation requests against completed milestones, committed expenses and the terms agreed before payment. We do not promise automatic full refunds once work has started.
Subscriptions and third-party services
Cancellation dates, renewal terms and refunds for recurring services or third-party subscriptions follow the terms disclosed for that service. Third-party charges may not be recoverable.
How to request a refund
Email info@mosakmedia.io with your name, invoice or transaction reference, payment date, service purchased and reason for the request. We will review the request and explain the applicable terms and next steps.
Approved refunds
If a refund is approved, the amount, payment route and processing timeframe will be communicated to you. Bank or payment-provider processing times may vary.
Your rights
Nothing in this policy excludes rights that cannot lawfully be waived. The terms of a signed service agreement take precedence where permitted by law.
Business contact
Mosak Media BPO, Suite No. 9, 3rd Floor, Gold Palace Plaza, DHA Main Boulevard, Super Town, Lahore, Punjab 54000, Pakistan.
Email: info@mosakmedia.io · Phone: +92 324 9421339